Engineer 1– Infrastructure Support - Network
Band:6B
J.C. Penney Service India,
Bangalore, India

Engineer 1 – Infrastructure Support & operations Network - will report to support & operations Senior Manager and will be part of the team that is responsible for providing support for our core infrastructure components.

This entails:

(1) Network Operations & support and configuration changes.

(2) Partnering with a global team

(3) Preventive measures through regular health checks

(4) monitor the daily operational tasks to ensure MTTR as per the SLA.

Critical Primary Responsibilities:

Support and troubleshooting of the company's network infrastructure and services, including Cisco switches, routers, LAN/WAN, firewalls, Meraki Wireless Network.

• Manage & supervise Store refresh & JCP landscape operational and project task to ensure to meet the project timelines as per the SLA and perform random check post & pre migration of store Network.

Managing resolution of problems and escalating as appropriate. Communicate problems or issues in a timely manager.





• Manage solid relationship with global team and look for any opportunity which can be enabled'

• Ensure the physical health checks for Stores, and JCP landscape, define opportunity & gaps in Network and Focus efforts on automation wherever applicable.

• Identifies faults, raises trouble tickets and provides resolution of complex problem requests.

Escalate, if necessary, ensure all PBI are tracked on regular basis and work towards closer'

• Drives the technical knowledge and ownership for L1 associates.

• Participates in rotational on-call duties to respond to escalated after-hours requests and deployments

Critical Skills & Experiences:

• Minimum 3 Years of Experience supporting a variety of routing and switching technologies.

• Strong knowledge & troubleshooting skills on Cisco switches, Routers, firewalls (Checkpoint & Cisco ASA), Meraki Wireless and Network Migration from traditional network to Meraki

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