About the Role
In this opportunity as a ServiceNow ITOM Lead, you will:
- Lead and drive ServiceNow ITOM initiatives across Discovery, CMDB, Service Mapping, Event Management, and Cloud Management.
- Define and execute the ITOM strategy and roadmap aligned with business objectives.
- Design scalable and robust ITOM solutions, ensuring adherence to ServiceNow best practices.
- Establish CMDB governance, data quality standards, and CI lifecycle management processes.
- Lead end-to-end ITOM implementations, enhancements, upgrades, and platform optimization.
- Design and implement integrations with monitoring, cloud, and third-party tools.
- Drive automation, event correlation, alert management, and operational efficiency improvements.
- Manage Agile delivery, sprint planning, backlog prioritization, and release execution.
- Collaborate with stakeholders, architects, and leadership teams to deliver business value.
- Act as the ITOM subject matter expert, conducting workshops, demos, and knowledge-sharing sessions.

About You
In this opportunity as a ServiceNow ITOM Lead, you will:




- 8+ years of experience in ITSM/ITOM, including 4+ years of hands-on ServiceNow ITOM experience.
- Strong expertise in Discovery, CMDB, Service Mapping, Event Management, and Cloud Management.
- Extensive experience with MID Server configuration, administration, and troubleshooting.
- Deep understanding of CMDB architecture, CSDM, governance, reconciliation, and data quality.
- Strong knowledge of infrastructure technologies, including Servers, Networks, AWS, and Azure.
- Hands-on experience with REST/SOAP APIs, IntegrationHub, JavaScript, and Glide APIs.
- Proven experience integrating ServiceNow with monitoring and APM tools such as Dynatrace and SolarWinds.
- Experience leading large-scale enterprise ITOM implementations and multi-instance environments.
- Robust problem-solving, stakeholder management, and leadership skills.
- Excellent communication skills with the ability to engage techni

📌 ServiceNow ITOM Lead (Bengaluru)
🏢 Thomson Reuters
📍 Bengaluru