Job Title:
TSaaS Coordinator / Activation Engineer
Experience: 1-5 years
Budget- upto 5LPA
Job Summary:
The TSaaS Coordinator / Activation Engineer ensures a superior customer experience by efficiently coordinating technician dispatches, managing vendor relationships, and maintaining high-quality service delivery standards. The role involves working closely with internal departments, third-party contractors (AICs), and vendor platforms such as Field Nation (FN) to ensure timely project execution.
Primary Responsibilities:
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Technician Scheduling & Dispatch Coordination
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Analyze scope of work and assign suitable technicians.
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Coordinate technician qualification for special projects.
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Review post-dispatch deliverables and work orders.
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Vendor & Portal Management (Field Nation & AIC)
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Act as liaison between internal departments and vendor portals.
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Publish and assign jobs in FN; route to vendors based on cost-effectiveness and skillset.
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Monitor job responses, technician qualifications, and customer requirements.
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Escalation & Issue Resolution
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Handle issues related to no-shows, delays, or in office technician behavior.
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Administer and update AIC vendor portal data including user access, recruitment efforts, templates, and vendor profiles.
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Reporting & System Management
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Ensure timely updates in internal systems with dispatch and scheduling data.
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Analyze trends and generate reports for process improvement.
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VoIP Readiness Testing (VRT)
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Understand company VRT standards.
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Review test results and provide technical recommendations.
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Compliance & Standards
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Follow company and client policies.
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Maintain quality and efficiency benchmarks to ensure customer satisfaction.
Mandatory Skills:
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Excellent written and verbal communication skills
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Experience working with US clients, customers, or vendors
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Willingness to work in US business hours (night shift)
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Immediate availability to join
Primary Skills:
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Technician dispatch coo
📌 TSaaS Coordinator (Pune)
🏢 VLaunchU
📍 Pune