Responsibilities:
On a day to day basis, you'll be responsible for issues raised by Anritsu customer on Mclaw solutions

· 24X 7 team coverage by working in shifts .Weekend and public holiday coverage availability
· Mainitaining SLA and providing solutions within timelines
· Act as Point of escalation for issues and concerns on specific problems relating to assigned region or country and is responsible for ensuring follow up and fault resolution on Mclaw
· Able to self-drive customer requirements and prioritize work through personal responsibility, accountability, and teamwork.
· Ability to create IN-DEPTH technical issue and resolution root cause analysis (RCA) leveraging debugging tools and develop solutions to meet customer needs, this may involve installation & upgrade activities
· Identify and report product issues and prioritize resolution with the engineering teams
· Troubleshooting / debugging - e.g. tcpdump, wireshark, traceroute, route.




· Drive communication between customer and engineering teams, providing detailed communications and instructions
· Create and maintain knowledge base articles to prevent & resolve similar issues quickly
· Preparing step by step activity procedure, performing live activities during maintaince window after customer approval
· Create Root Cause Analysis documentation

Desired Skills/Qualification:
· Hands-on experience with ticket tools, SLA & customer support handling
· 3-8 years of experience based with Technical Support experience and configuration management
· Strong knowledge of Telecom protocols (SS7, CAMEL,SIP,Diameter) Architecture (GSM,UMTS,4G), calls flows
· Solid knowledge in Linux & troubleshooting
· Installation/Configuration/Administration
· Excellent communication, time management, and process adherence skills

📌 Telecom Deployement_CBS (Pune)
🏢 Coders Brain Technology
📍 Pune