Job Description

Key Responsibilities
• Provide first-level support for hardware diagnose and software issues related to end-user computing devices.

• Diagnose and troubleshoot issues with desktops, laptops (MAC & Windows), and peripherals for efficient break fix resolution.

• Build computer devices using client approved builds.

• Configure computer devices with colleague required settings and applications.

• Distribute completed devices to colleagues.

• Install and configure operating systems, software applications, and necessary updates.

• Coordinate with vendors for printer repairs and maintenance.

• Installation of network printers onsite.

• Perform warranty repairs and maintain parts for repair.

• Respond to break/fix incidents, ensuring timely and effective resolutions.

• Log and manage incidents through a ticketing system, providing detailed documentation of troubleshooting steps and resolutions.

• Maintain accurate documentation of endpoint break fix and configuration activities.





• Document PC build and configuration details for reference and future troubleshooting

Qualifications

• 3-5 years of experience in L1/L2 support, with expertise in endpoint break fix and PC build/configuration services.

• Proficient in troubleshooting and resolving hardware and software issues related to end-user devices such as laptops, desktops, MACs

• Experience in PC build and configuration services, including OS and software installations.

• Experience with basic networking, VPN, LAN (Zscaler).

• Implement fixes/workaround or configurations, document solutions and communicate efficiently.

• Experience with using ticketing systems (ServiceNow) for incident management and ticket documentation.

• Effective communication skills for assisting end-users and collaborating with cross-functional teams.

• Excellent problem-solving skills and ability to analyze and resolve technical issues independently.

• Robust commitment to providing excellen

📌 End User Support Engineer (Hyderabad)
🏢 Endava
📍 Hyderabad