Organization Context

Position Title:

Solution Architect - Salesforce

Job Code:

TBD

Grade:

TBD

Function:

Digital & Technology

Location:

TBD

Reports to:

TBD

Role Level:

TBD
- Job Purpose
- Lead a team and direct the architectural design and strategic technology decisions, ensuring they align with business objectives while fostering innovation within the organization.
- Key Accountabilities

Strategic Activities
- Strategic Leadership: Provide strategic guidance and leadership in architecting scalable, resilient, and future-proof digital solutions for the Air India's Salesforce and Software Ecosystem
- Technology Innovation: Drive innovation by staying abreast of emerging technologies, trends, and best practices in software architecture and engineering. Champion the adoption of cutting-edge technologies specifically Artificial Intelligence (AI) that enhance the Air India's digital capabilities and competitive advantage.
- Cross-Functional Collaboration: Collaborate closely with cross-functional teams including software engineers, product managers,



data scientists, and UI/UX designers to ensure alignment of architectural decisions with business objectives and technical requirements across Service, Sales, Agentforce Data 360 and Experience Cloud.
- Architectural Design and Governance: Develop and maintain architectural blueprints, standards, and guidelines to ensure consistency, scalability, and maintainability across the Air India's Salesforce and Other software portfolio. Implement governance processes to review and approve architectural changes and ensure adherence to established standards.

Team Management
- Lead a team of Team Leads, Developers and guide them to ensure their efforts align with overarching objectives.
- Act as a mentor to Salesforce development teams and facilitate knowledge-sharing sessions, workshops, and technical trainings to foster continuous learning and skill development within the team.
- Establish a transparent direction for team, mo

📌 Solution Architect (Gurugram)
🏢 Air India
📍 Gurugram