Description
This role is for one of Weekday’s clients
Salary range: Rs 250000 - Rs 450000 (ie INR 2.5 - 4.5 LPA)

Min Experience: 1+ years
Location: Noida , Delhi , India
JobType: full-time

We are looking for a compassionate, customer-focused, and result-oriented Patient Counsellor / CRM to join our skin and aesthetic clinic. The ideal candidate should have prior experience working in a skin, dermatology, or aesthetic clinic and possess excellent patient counselling skills. In this role, you will guide patients through various skin, hair, and laser treatment options, address their concerns, and ensure they have a smooth and satisfying treatment journey.
As the primary point of contact for patients, you will build trust, provide accurate information about treatment procedures, coordinate appointments, and maintain long-term relationships through effective customer relationship management. Strong communication skills, empathy, and the ability to understand patient needs are essential for success in this role.

Requirements
Key Responsibilities
- Counsel patients regarding skin,



hair, and laser treatments by understanding their concerns and recommending suitable treatment plans as advised by the doctors.
- Explain treatment procedures, expected outcomes, benefits, timelines, pricing, and post-treatment care in a clear and qualified manner.
- Build strong relationships with patients to enhance their overall clinic experience and improve patient satisfaction.
- Handle patient queries, concerns, and objections with empathy and confidence while maintaining a high standard of customer service.
- Coordinate with dermatologists, therapists, and clinic staff to ensure seamless patient consultation and treatment scheduling.
- Manage patient appointments, follow-ups, reminders, and treatment progress through the CRM system.
- Maintain accurate patient records, consultation details, treatment history, and follow-up notes.
- Encourage treatment conversions by helping patients

📌 Patient Counsellor/ CRM for Skin clinic (Noida)
🏢 Weekday AI
📍 Noida