Job Purpose
- To Manage customer service for MSME Clients
- Ensure Best in class customer experience, handhold customer for transaction and closely work with operations to ensure timely processing of transaction

Key Accountabilities
- Ensure NTB relationships of SME are engaged in a timely manner which will deepen wallet share & ensure quick activation.
- Report all Suspicious Transactions to regional head and head customer experience
- Maximise customer satisfaction, retention and cross sell opportunities by maintaining “Top Of the Class” service standards in all client interactions (both internal clients and external clients).
- Maintain high level of knowledge across Cash Management Products, Trade Products. Is expected to possess a positive understanding of banking operating modules and should also be well versed with FEMA guidelines.
- Ensure customer concerns and complaints are satisfactorily resolved within the committed timelines.




- Responsible for managing face to face interactions with walk-in customers at the counter and initiate telephonic interactions with other key influencers and stake holders towards superior service delivery.
- Coordinate with Trade Operations / Service Desk for all queries relating to L/C’s, Guarantees, Buyers Credit etc.. and so also on other Cash Backed Products.
- Ensure the customer transactions as processed by operations as per laid down operating procedures and with strict adherence to the laid down TAT’s.
- Comply with all internal process and compliance guidelines

Job Duties & responsibilities
- Ensure NTB relationships of SME are engaged in a timely manner which will deepen wallet share & ensure quick activation.
- Report all Suspicious Transactions to regional head and head customer experience
- Maximise customer satisfaction, retention and cross sell opportunities by maintaining “Top Of the Class” service standards in all client interactions (both internal clients and external clients).
- Maintain high level of knowledge a

📌 Analyst, Client Services, Small Medium Enterprises (Hyderabad)
🏢 DBS Bank India
📍 Hyderabad