Customer Success & Value Realization
- Own the post-sale customer relationship for assigned digital accounts within your segment – serve as the primary EGIC point of contact for adoption, value delivery, and ongoing engagement.
- Drive structured onboarding and user enablement to accelerate time-to-value after deployment.
- Track and report customer value realization (TVD) using usage analytics, dashboards, and outcome metrics – translating data into compelling value narratives for customers and internal stakeholders.
- Conduct regular business reviews with customers, presenting realized value, usage trends, and actionable recommendations to strengthen engagement and deepen program adoption.
Account Growth & Expansion Support
- Partner with field sales representatives to identify and pursue upsell, cross-sell, and multi-site replication opportunities within existing accounts.
- Build account plans that map digital adoption potential across customer sites, programs, and stakeholder groups within your assigned segment.
- Support field sales in shaping outcome-based value propositions and ROI business cases tailored to the segment’s operating setting and KPIs.
- Contribute to digital conversion efforts by scoring customer readiness and recommending targeted adoption plays for hardware-only or underutilized accounts.
Retention & Renewal Management
- Monitor customer health through usage signals, engagement patterns, and satisfaction indicators – proactively flagging and mitigating churn risk.
- Own renewal execution for assigned accounts, ensuring timely renewals and minimizing revenue leakage.
- Develop and execute recovery plans for at-risk accounts in coordination with product, service, and field teams.
Stakeholder & Cross-Functional Collaboration
- Engage customer stakeholders relevant to your segment – plant operations, quality, EHS, engineering, procurement, infection prevention, or facility management – to build multi-threaded relationships and deepen digi
📌 Account Management (Pune)
🏢 Ecolab
📍 Pune