This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Incident Controller based in India.

This role is focused on leading global incident response and ensuring operational stability across complex enterprise IT environments.
The position requires a strong leader who can coordinate high-priority incidents, drive rapid resolution, and improve service resilience.
You will act as the central point of control during critical outages, managing communication, escalation, and technical collaboration.
The role combines ITIL-based governance, problem management, executive reporting, and cross-functional coordination.
You will work with globally distributed teams across multiple regions, supporting continuous improvement and operational excellence.
This chance is ideal for an experienced professional who thrives in high-pressure environments and enjoys solving complex technology challenges.
You will play a key role in strengthening reliability, reducing downtime, and improving enterprise service delivery.





Accountabilities:

The Incident Controller will own global incident and problem management activities, ensuring effective response, governance, and continuous improvement across enterprise technology operations. The role requires strong operational leadership, technical understanding, and the ability to coordinate teams during critical situations.
- Lead Sev1 and Sev2 enterprise-wide incidents, managing technical bridge calls and coordinating rapid service restoration.
- Make real-time risk-based decisions, provide executive-level updates, and manage escalations with internal teams and external vendors.
- Conduct post-major incident reviews within defined timelines and ensure corrective and preventive actions are tracked to completion.
- Establish and maintain global incident management standards, including classification, prioritization, escalation paths, and communication procedures.
- Ensur

📌 Incident Controller (India)
🏢 Jobgether
📍 India