Overview

Associate Cloud Specialist
Location: Hyderabad Work Arrangement: Hybrid - 3 Days Work from Office
About the Role
The Associate Cloud Specialist is primarily responsible for responding to and resolving monitoring alerts, handling requests from customers, partners, and the company's services team, and supporting incident response, Disaster Recovery failover testing, and scheduled maintenance windows within the cloud environment. This role works with direct oversight and guidance from team members, making it an excellent prospect to build foundational expertise in cloud operations and hosted solutions.
Your Role Responsibilities? Here's What You'll Do.
- Respond to basic inbound phone calls, tickets, and emails from internal and external resources requesting assistance with cloud hosted solutions, with direct oversight from team members.
- Interact with customers, partners, and internal resources to understand needs as they relate to ticket requests, ensuring clear and professional communication throughout.




- Respond to alerts from internal monitoring tools and take timely corrective action to resolve issues, with direct oversight for applying best practices.
- Assist with supporting cloud infrastructure, networking, and hosting tools to ensure high availability of customer solutions.
- Assist with testing processes related to the cloud business continuity and disaster recovery plan, learning established procedures and best practices.
- Contribute to internal documentation that fully reflects all activity related to issue resolution and maintenance of hosted systems, with oversight and guidance from team members.

Role Essentials
- Associate's degree or equivalent experience, with a foundational understanding of cloud hosting environments and support processes.
- Knowledge of systems administration principles, Microsoft Windows, networking, and virtualization technologies.
- Knowledge of Microsoft Server environments, including Microsoft Active Directory,

📌 Associate Cloud Specialist (Kolkata)
🏢 Hyland
📍 Kolkata