Position Title : Service Engineer
Organization Context
Position Title:
Service Engineer
Employee Name:
-
Grade :
M08/M09
Department:
Aftermarkets
Location:
Region Specific
Reports to:
Zonal Lead Service
Reported by:
ACG is the world’s only integrated pharma manufacturing solutions company. We are headquartered in Mumbai , India. ACG has a presence in over 100 countries with its products and services that strive to provide world-class technology across multiple domains. We offer a complete range of solutions beginning with empty capsules; granulation and tablet coating; capsule filling; tabletting; packaging films; blister packing and carton packing to the end-of-line solutions and track and trace systems.
We have an prospect in ACG Capsule / ACG Engineering / ACG Pharma Packaging / ACG Inspection of a Service Engineer
- Job Objective
• Prompt customer services to achieve high customer satisfaction
• Meet aftermarket revenue targets for the business growth.
• Enhance customer engagement & create business opportunities.
- Primary responsibilities
Strategic and planning
• Support HOD-Service in execution of aftermarket strategy and increasing CES.
Job Requirements:
• Work authorization for respective region.
• Willingness to travel to customer locations within the defined territory/region or as required to fulfil on site assignments. Occasional international travel required (primarily for onboarding and technical training at Indian based manufactured facilities).
• Valid Passport and Driver’s License without limitations.
• Must be able to pass background checks and drug screens, as required.
Functional
Key responsibilities:
• Provide a consistently high and professional level of customer service to all internal and external customers.
• Perform all types of field service and quality related problems associated with the installation, commissioning, and qualification of processing & packaging machines/equipment.
• Interact with overseas
📌 Engineer MEA Service (India)
🏢 ACG
📍 India