XPO India Shared Services
Job Title: Supervisor, Collections
Reports to: Manager, Collections
Job Grade: M1
Job Code: Click here to enter Job Code.
FLSA Status: Assigned by Comp.
FLSA Category, if Exempt: Assigned by Comp.
EEO Category: Assigned by Comp
Prepared By: Rajesh Nair
Date Approved: Entered by Comp.
Approved By: Entered by Comp.
GENERAL DESCRIPTION: We are looking for Collections Supervisor responsible for overseeing the performance and direction of the Collections function within the organization, including Dunning and Collection, Dispute Management, and Credit Management. Leading a team of professionals, the Supervisor ensures service delivery aligns with established KPIs and SLAs, maintaining a robust internal control framework. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous perks package, including medical insurance, life insurance, etc.
Location: Pune
Shift Timing:
6:30PM – 3:30AM IST
ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned.
- Set and manage Collections tower performance and provide strategic directions to team, while ensuring smooth delivery of day-to-day operations (e.g. credit exposure limits and review), Driving effectiveness of collections outbound calls, ensuring 100% touch base on every account within first 2 weeks of the month, Building rapport with internal team (i.e. sales, disputes, operations etc.) and key end customers.
- · Carry out people management responsibilities in accordance with the organization’s policies and applicable laws, including:
o Plan, assign and direct work.
o Appraise performance, provid
📌 Supervisor, Collections (India)
🏢 XPO
📍 India