Full-time

Description

Job Title: Senior Analyst, Customer Success Operations
Location: India Remote
Timings: US Shift – CST hours

Why BirdEye?
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab,



and Accel-KKR.

Role Overview
You will play a critical role in enabling the Customer Success organization to operate efficiently, scale effectively, and deliver exceptional customer outcomes. You will partner closely with Customer Success leadership, RevOps, Sales Ops, and other cross-functional stakeholders to analyze performance, identify gaps, and drive process improvements through data, insights, systems, and operational rigor.
This role is ideal for a highly analytical operator who thrives in a rapid-paced SaaS environment, is comfortable working with senior stakeholders, and enjoys turning ambiguous problems into structured, actionable solutions.

Key Responsibilities:
Customer Success Operations & Analytics
- Build, maintain, and deliver recurring and ad-hoc analyses across key Customer Success areas such as:
- Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
- Expansion pipeline hea

📌 Senior Analyst, Customer Success Operations (Gurugram)
🏢 Birdeye
📍 Gurugram