Company Description

We are an Artificial Intelligence (AI) focused product engineering company, providing our customers in healthcare, retail & e-commerce, manufacturing, and hospitality sectors with cutting-edge products & solutions, harnessing Big Data Analytics, Vision Analytics, and IoT.
Ever since our inception in March 2010, Tech Vedika has been
- Great Place To Work Certified™(May 2022-May 2023) Organization
- Top 50 I Mid-Size India’s Best Workplaces for Women 2022
- Top 10 Most Disruptive Face & Image Recognition Solution Providers’2020 – Analytics Insights
- Top 10 Healthcare Analytics Solution Providers’ 2019- Healthcare Outlook Magazine
- Top 20 most amazing AWS Service Providers – CIO Review India 2018

We strive for simple, elegant tech solutions to perform complex tasks. As a scalable technology partner, we enable organizations to improve operational efficiency and unleash new business potential

Job Description

Job Overview
As a Saas Customer Support Engineer you will be responsible for managing customer and partner communications to resolve support tickets,



ensuring timely resolution within contractual SLAs, and contributing to the overall customer experience. This role requires robust technical troubleshooting skills across data platforms, networking, and SaaS environments, combined with a customer‑first mindset and excellent communication abilities.
Key Responsibilities
- Manage all communication with customers and partners required to resolve support tickets.
- Resolve support tickets within contractual Service Level Agreements.
- Coordinate and track ticket escalations.
- Maintain accurate records of communication and actions in Zendesk.
- Contribute frequently asked questions and solutions to the Collibra knowledge base.

Qualifications

Required Skills
- SaaS Support Experience: 3–5 years in customer‑facing SaaS support roles.
- SQL Proficiency: Hands‑on experience with multiple SQL dialects.
- Connectivity Troubleshooting: Experience with J

📌 Saas Customer Support Engineer (Hyderabad)
🏢 Techvedika
📍 Hyderabad