Description
As an FN BBN TEC Engineer, you will play a pivotal role in delivering Level 3 technical support for FN BBN Access products within a dynamic support environment. You will collaborate with cross-functional teams - including regional TAC/CDO, product units (PLM, TPM and R&D;) and Professional Services- to ensure efficient and effective solution delivery and high customer satisfaction. This position offers the chance to work in an open, collaborative culture that values autonomy, innovation, and problem-solving in the fast-paced telecommunications industry.

Responsibilities
- Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D; teams to drive issue resolution.
- Reproduce and isolate issues in lab environments for deeper analysis.
- Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.;
- Conduct root cause analysis and recommend corrective actions.
- Develop and maintain knowledge base content to enhance team efficiency and customer support.




- Participate in a global on-call rotation to support critical issues.
- Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
- Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.

Qualifications
You have:
- Bachelor's degree (Master’s preferred) in Telecommunications, Computer Science, Information Technology, or a related field.
- 5+ years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments (expert level at least one of them).
- Proficiency in Linux, networking protocols, and use of network testing/analysis tools (e.g., Spirent Test Center, iPerf, Wireshark).
- Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented.
- Ability to develop structured technical documentation and communicate effectively with technical teams.
- Experience worki

📌 FN TEC Engineer (India)
🏢 Nokia Global
📍 India