Join Us

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

Role Overview:

As the Digital Media Senior Associate you will provide platform support for the DoubleClick Suite of products like Dv360, SA360, AB, Studio, CM 360 etc. Key Deliverables include Product Support. You will respond to the advertiser or agency queries using email and Chat channels. Works closely with other teams to resolve issues and constantly updates clients' issues. You will receive tickets (Chat & Email) from clients for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers are able to use them to get desired results.

Position Responsibilities:
- Troubleshoot and resolve issues related to DoubleClick Bid Manager (DBM), (exchange buying), Campaign Manager (CM) and Rich Media Publisher Page Issues, Search Ads 360.



This includes technical troubleshooting of issues related to standard, rich-media, mobile and video(VAST) creatives, line items, tags, ad-serving, etc.
- Provide product, troubleshooting & workflow guidance and training to recent hires / newbie’s in the support team in Hyderabad (per suggestion from the client Project Manager).
- Coordinate with cross-functional teams including Product Management/Specialists, Sales, Engineering and Ad Approval teams to drive customer communications, product feedback, feature requests, and technical issue resolution to achieve the highest level of customer satisfaction.
- Educate the customers on product usage, from the basics to best practices mostly via emails/phone calls.
- Collaborate with AMER/EMEA/APAC teams.
- Serve as a point of contact for projects led by our escalation management team to improve customer experience (ensuring that CSAT, FRT, TRT, mTRT & FCR metrics meet the SLA targets) and internal

📌 Digital Media Senior Associate (Bengaluru)
🏢 Google Operations Center
📍 Bengaluru