FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our solid, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition

Responsible for supporting most complex and business critical applications through strong Incident & Problem management process.

Job Details

Position Title: Lead Application Support Engineer
Career Level: P3
Job Category:



Manager
Role Type: Hybrid
Job Location: Bangalore

About the Team:
As part of Commercial Bank Application Support Team we are responsible for supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to users.

Key Deliverables
- Responsible for maintaining & supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to users.
- Experience in Troubleshoot and rectify application issues, providing progress updates to seniors/stakeholders
- Drive major incident response, root cause analysis (RCA), and blameless postmortems
- Monitor Alerts related to applications and provide proactive services
- Prepare and maintain documentation for all issues and the implemented solutions
- Clear

📌 Lead Application Support Engineer (Bengaluru)
🏢 First Citizens India
📍 Bengaluru