Founding Support Engineer (Customer Experience Engineering)
Location: Hybrid- Bangalore
Team: Customer Experience
At Kognitos, we’re rewriting how enterprises interact with software—using plain English and the power of Generative AI. Our automation platform is transforming how work gets done, and our customers are at the heart of this revolution.
We’re looking for a Founding Support Engineer who’s not just a troubleshooter, but a customer advocate, technical guide, and product collaborator. You’ll be the face of Kognitos for our customers—solving problems, identifying patterns, building scalable solutions, and shaping the future of how support works in an AI-native world.
What You'll Own:
Be the First Line of Impact:
- Diagnose and resolve complex technical issues related to automation flows, GenAI prompts, integrations, and performance.
- Help customers build and troubleshoot automation scripts using natural language, code, or a blend of both.

Build Customer Relationships that Stick:
- Engage customers through email, video, and ticketing systems. Provide timely updates,



empathetic support, and thoughtful solutions.
- Be a proactive technical advisor for strategic customers—reviewing automation code and helping optimize their workflows.

Level-Up the Product Experience:
- Collaborate with Engineering to escalate bugs, improve product usability, and reduce recurring support issues.
- Drive key KPIs like case deflection, time to resolution, and CSAT by improving serviceability and documentation.

Make Support Smarter and Scalable:
- Create self-service content and training material to power GenAI-driven support experiences.
- Reduce inbound volume through smarter tooling, knowledge bases, and intelligent monitoring.

Be a Founding Voice in Support:
- Help define what world-class technical support looks like at Kognitos.
- Mentor peers, share best practices, and raise the bar for customer experience.

What You Bring
- 5+ years in a technical role (support, QA, develop

📌 Support Engineer (Bengaluru)
🏢 Kognitos
📍 Bengaluru