Department:
Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
About Us
- At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.

If you’re passionate about making a difference, love working in a fast-paced setting, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.

Job Summary




- The AI Ops & Support Pod partners with the AI Platforms team to operate, monitor, and support Southwest's AI and agentic capabilities around the clock. The team manages these solutions from an SLA and outcomes-based perspective — ensuring reliability, performance, and effectiveness, and retraining models when needed to keep results on target.
- As Tech Lead Software Engineer – AI Ops/Support, you'll set the technical bar for how Southwest's enterprise AI and agentic platforms are supported in production. You'll lead L2/L3 engineering, drive SRE practices at scale, and build an automation-first culture that turns every recurring incident into a permanent improvement. You'll also help shape a growing engineering community in our Hyderabad office focused on production reliability for one of the most complex and fast-evolving domains in technology.
- Lead and motivate a Team of developers in the planning, deli

📌 Tech Lead Software Engineer – AI Ops/Support (India)
🏢 Southwest Airlines
📍 India