16 Aug
|
equitas small finance bank
|
Pune
16 Aug
equitas small finance bank
Pune
- Manage and supervise a team of telecallers (inbound/outbound process)
- Set sales/lead generation targets and ensure achievement
- Monitor daily call activities and track team performance
- Coach, train, and mentor team members to improve productivity
- Conduct call audits and provide constructive feedback
- Handle customer escalations and ensure resolution
- Prepare and maintain daily/weekly/monthly performance reports
- Ensure adherence to company policies, scripts, and compliance standards
- Collaborate with management to improve processes and strategies
📌 Team Leader Tele Calling (Pune)
🏢 equitas small finance bank
📍 Pune