Department:
Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
As a Tech Lead AI Engineer Global supporting Southwest’s Agentic AI initiatives, you’ll drive the design, delivery, and operation of production‑ready AI systems built to scale across the enterprise. This role blends hands‑on engineering with technical leadership—guiding Teams in building secure, reliable, and observable AI‑powered services using contemporary backend frameworks, distributed systems, and AWS‑native cloud technologies. You’ll set technical direction, influence architecture and standards, and partner closely with Product, Platform, Data, and Security Teams to ensure AI solutions meet enterprise requirements.



This role offers the opportunity to work on high‑impact AI platforms while reinforcing strong engineering practices across cloud infrastructure, CI/CD, observability, and operational excellence. As we continue to grow our Global Innovation Center (GIC) in Hyderabad, we’re hiring multiple Tech Lead AI Engineers across a variety of Pods and initiatives—each offering the opportunity to lead meaningful work, navigate complexity, and help advance the technology that powers Southwest’s operation. Read on to learn more about the Pods you could support.
- Agentic AI - Customer & Commercial Pod
In the Agentic AI – Customer & Commercial Pod, you’ll lead the development of intelligent, Customer‑facing AI agents that simplify how Customers get help, explore options, and complete transactions. This role operates at the intersection of advanced agentic AI and robust software engineering—translating use cases in

📌 Tech Lead AI Engineer (India)
🏢 Southwest Airlines
📍 India