Scope:

Drive enterprise adoption and continuous improvement of ServiceNow Hardware Asset Management (HAM) by leading Discovery, CMDB governance, Service Mapping, and CSDM initiatives. Partner with cross-functional teams to enhance asset visibility, data quality, and operational efficiency while supporting IT asset management modernization. Deliver technical solutions, insights, and best practices that improve platform adoption and business outcomes.

What You'll Do:

Discovery Success
- Drive Discovery success and coverage across end-user compute and server environments
- Own Discovery administration to ensure schedules, credentials, and MID Server infrastructure are optimally configured and running consistently
- Identify Discovery gaps and write new or refined Discovery patterns to close them

Stockroom Operations
- Partner with internal IT teams to perform stockroom audits, ensuring physical inventory reconciles with system-of-record data
- Identify and automate key stockroom activities (receiving, transfers, stock counts) to reduce manual effort and improve accuracy





Service Mapping
- Implement and maintain Service Mapping to accurately reflect application-to-infrastructure dependencies
- Troubleshoot mapping gaps and keep service maps current as the environment changes

CSDM Framework
- Drive the vision and roadmap for CSDM (Common Service Data Model) adoption across the enterprise
- Guide the organization through CSDM foundation, crawl, walk, and run stages, ensuring consistent application of the model across CMDB domains

E-Waste Compliance
- Partner with e-waste vendors to manage compliant disposal of retired IT equipment
- Maintain documentation and audit trails to demonstrate environmental and regulatory compliance

Asset Onboarding
- Process asset onboarding, ensuring current hardware is accurately entered, classified, and linked to the correct CI records from day one

CMDB Data Quality
- Drive and continuously improve CMDB data quality metrics, identifying

📌 ServiceNow HAM Pro Analyst (Noida)
🏢 Blue Yonder
📍 Noida