Description
This role is for one of the Weekday's clients
Salary range: Rs 400000 - Rs 600000 (ie INR 4-6 LPA)

Experience: 1+ yrs
Location:Pune
Job Type: full-time

We are looking for a proactive and customer-focused Production Support Engineer to provide L1/L2 support for enterprise B2B applications and ensure the reliability of mission-critical production systems. This role is ideal for professionals with experience in production support, observability, and incident management who enjoy troubleshooting complex technical issues and delivering exceptional customer experiences. You will work closely with engineering, DevOps, product, and customer success teams to resolve production incidents, improve system stability, and maintain high service availability.
As a Production Support Engineer, you will serve as a key technical contact for enterprise customers, monitoring production environments, investigating application issues, performing root cause analysis, and driving continuous improvements to platform reliability. The ideal candidate has hands-on experience with Kibana, Grafana, SQL,



cloud environments, and contemporary monitoring tools.

Requirements
Key Responsibilities
- Provide L1/L2 production support for enterprise B2B applications, ensuring timely resolution of production issues and customer requests.
- Act as the primary technical point of contact for enterprise customers, delivering clear communication and proactive issue updates throughout the incident lifecycle.
- Monitor application health, infrastructure, and system performance using observability tools such as Kibana, Grafana, and related monitoring platforms.
- Analyze application logs, metrics, SQL queries, APIs, and system behavior to identify root causes and resolve production issues efficiently.
- Perform production monitoring, troubleshooting, and incident management within cloud-based environments.
- Create, maintain, and optimize dashboards, alerts, and operational reports to improve system visibi

📌 Junior Product Support Engineer (Pune)
🏢 Weekday AI
📍 Pune