Technical Consultant

Job Description

Opportunity Summary:

We are looking for a Technical Consultant to join our India-based Center of Excellence team. The consultant will work behind the scenes to configure, test, and troubleshoot BA Insight components and integrations—supporting senior consultants and project managers who handle customer-facing activities.

This is an ideal role for someone who is technically strong, detail-oriented, and eager to learn, but prefers to work in a supportive, back-end capacity rather than directly with customers. You’ll be part of a technical delivery team that ensures our implementations stay on track, issues get resolved quickly, and product deployments are consistent across environments

What would you do?
- Implementation Support
- Configure and deploy BA Insight connectors and related components within customer or demo environments.
- Assist in setting up integrations between BA Insight and systems like SharePoint, FileNet, iManage, or Documentum.
- Support indexing, metadata enrichment,



and data orchestration processes for enterprise AI use cases.
- Technical Troubleshooting
- Investigate, reproduce, and resolve technical issues escalated by customer-facing consultants or the Support team.
- Analyze logs, monitor indexing and orchestration pipelines, and identify root causes of connector or configuration issues.
- Collaborate with internal engineers to resolve complex technical challenges and document findings.
- Testing & Validation
- Execute and document functional, performance, and regression testing for connector and orchestration configurations.
- Validate installations, upgrades, and patches prior to customer delivery.
- Ensure configuration consistency across environments (Dev, Test, UAT, Production).
- Documentation & Process Compliance
- Maintain clear and accurate records of work performed, including setting details, configuration parameters, and troubleshooting notes.
- Follow internal implementation methodolog

📌 Technical Consultant (India)
🏢 Upland Software
📍 India