Description
The IT Client Support Specialist provides essential hands-on technical support for IT hardware, infrastructure, and projects that cannot be completed by the Global Service Desk. This role is critical in ensuring operational efficiency through in office assistance, infrastructure maintenance, and the execution of technical projects. The position involves frequent interaction with end-users and collaboration with other IT teams to meet the organization's technology needs.

Responsibilities
- Provides Level 2 support for issues that cannot be resolved remotely by the Global Service Desk (Level 1).
- Provide support for end-user computing devices, peripherals, multi-function printing devices, audio-visual (AV) systems, and workforce management solutions.
- Perform site surveys, hardware installations, and replacements (e.g., switches, routers, wireless access points).
- Support telephony infrastructure, including deploying voice gateways and integrating paging systems.
- Maintain network cabling, power systems (e.g., UPS), and telephony equipment following established standards.




- Conduct periodic equipment checks and preventative maintenance, such as replacing batteries and power supplies for switches.
- Assist in asset lifecycle management, including configuration, deployment, and disposal of IT equipment.
- Support manufacturing IT systems and equipment
- Perform basic troubleshooting of manufacturing IT infrastructure
- Ensure proper connectivity of manufacturing systems
- Coordinate with Network Team for implementation of isolated networks
- Maintain compliance with network isolation requirements
- Collaborate on infrastructure projects, including wireless network surveys, deployment of digital signage, and installation of edge compute devices.
- Support physical security systems, including door access controls and video surveillance installations.
- Configure and deploy tablets and other mobile computing devices for specific business operations.
- Provid

📌 IT Client Support Specialist (Kochi)
🏢 NOV
📍 Kochi