Job description
Location: Pune - Hybrid
Employment Type: Permanent

About the Role
We are looking for a Production Support Analyst to join our Capital Markets Production Support team supporting Global Markets Back Office Operations, with a focus on Derivatives Settlements and Post-Trade Processing.

This role is ideal for professionals who are passionate about application support, production operations, and financial technology. The successful candidate will be responsible for monitoring production applications, performing first-level troubleshooting, managing support tickets, and ensuring timely resolution or escalation of production issues.

The role provides an excellent prospect to build expertise in Investment Banking, Production Support, and IT Service Management while working with global business and technology teams.

Key Responsibilities
Production Monitoring & Application Support
- Monitor business-critical production applications to ensure service availability and operational stability.
- Perform routine application health checks, production sanity validation,



and operational monitoring.
- Monitor scheduled batch jobs using enterprise scheduling tools such as Control-M or AutoSys and report failures promptly.
- Identify production issues through alerts, monitoring tools, and user-reported incidents.
- Perform initial troubleshooting and escalate issues to senior support teams when required.

Incident & Service Management
- Log, categorize, prioritize, and track incidents using enterprise ITSM tools such as ServiceNow, Remedy, or GSD.
- Follow ITIL best practices for Incident Management, Service Request Management, and Change Management.
- Ensure incidents are updated regularly with accurate information and resolved within agreed Service Level Agreements (SLAs).
- Participate in production bridge calls and support incident resolution activities.
- Assist in maintaining incident documentation and operational records.

Operational Support
- Support produc

📌 Production Support (Pune)
🏢 Delta Capita
📍 Pune