Technician, Network Operations - RF Operations (ROC)

ROLE DESCRIPTION SUMMARY

As a NOC Technician, you will work in a 24/7 environment providing technical expertise for Radio Frequency (RF) issues, service performance issues, Occasional Use (OU), full-time managed services and special events. In this position you will offer troubleshooting support and analysis for resolution of service issues. You will be responsible for monitoring, validating and reporting issues affecting our databases and tools. In this role, you will support the integration of recent technologies, follow operational procedures, utilize training material and contribute towards departmental projects. You will consistently collaborate to support team/peer leaders and focus on professional development. The role is focused on supporting the SES customer base. This role also requires a candidate with written and verbal fluency in English.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
- Support customer calls and requests in English.
- Contribute toward and demonstrate a high level of teamwork.




- Participate in tool development input to improve customer service delivery.
- Assist peer team leaders with service documentation and departmental documentation.
- Provide operational support with a timely and professional response to customer calls, emails and any SES-approved communications application.
- Participate in routine operational activities, on-boarding of new systems, and alarm monitoring to mitigate customer impact.
- Assist with tracking and executing maintenance activities.
- Utilize tools and demonstrate general proficiency to troubleshoot RF service issues.
- Act as the primary contact for service issue resolution support of RF service issues and a point of escalation for other operations teams.
- Assist in identifying, updating, and escalating service issues to determine alternate routing, emergency restoral, and timely resolution of service discrepancies.
- Collaborate with SES support groups

📌 Technician, Network Operations (Chennai)
🏢 SES
📍 Chennai