Job Description

Job Title - Associate Manager-Cargo Ground Contracts

Job Purpose
- The Air Cargo Ground Handling Contracts and Performance Associate Manager is responsible for developing, negotiating, and managing contracts with ground & Cargo warehouse handling service providers to ensure the efficient and effective handling of air cargo.
- This role involves monitoring and improving the performance of ground handling services to meet operational, financial, and safety objectives.
- Handling cost monitoring and control.

Key Accountabilities

Contract Management:
- Develop and negotiate contracts with ground handling service providers.
- Ensure that contracts align with company objectives, regulatory requirements, and industry standards.
- Review and update contracts as necessary to address changing business needs.
- Strictly abide by DOA on contact management.
- Approved business case is submitted to Procurement for commercial negotiation and release of NFA.
- Review of SGHA on services and ensuring coverage as per business requirement and regulatory guidelines.




- Finalization of SLA in close coordination with business and service provider.
- Submission of all required input in ICERTIS or any system assigned for contract processing.
- Once the contact is signed, copy is shared with approved stakeholders for record.

Performance Monitoring:
- Establish key performance indicators (KPIs) for ground handling services.
- Monitor and evaluate the performance of ground handling partners against established KPIs.
- Implement performance improvement initiatives and corrective actions as needed.

Relationship Management:
- Foster robust relationships with Cargo warehouse handling partners, ground handling service providers and AOD team.
- Collaborate with internal stakeholders, such as operations, logistics, and finance teams, to address issues and optimize processes.

Cost Management:
- Monitor and control costs associated with ground handling services.
- Identify cost-s

📌 Associate Manager (Gurugram)
🏢 Air India
📍 Gurugram