Job Purpose

Responsible for ensuring the stability, reliability, availability, and performance of airline reservation and related operational systems. The role supports production environments through proactive monitoring, troubleshooting, root cause analysis, defect resolution, and continuous improvement of system reliability and operational efficiency. The role also contributes to automation initiatives, CI/CD processes, observability enhancements, and containerized infrastructure management in alignment with business continuity and operational excellence objectives.

Key Result Responsibilities
- Troubleshoot and resolve complex production incidents and system performance issues across airline reservation and associated enterprise applications.
- Perform detailed root cause analysis (RCA) for application failures, outages, and recurring incidents; ensure corrective and preventive actions are identified and implemented.
- Analyze defects and either implement fixes directly or provide detailed technical recommendations and inputs to development teams for permanent resolution.




- Monitor application health, system availability, and operational metrics to ensure service reliability and uptime targets are consistently achieved.
- Improve observability through enhanced monitoring, alerting, logging, and dashboarding solutions using industry-standard tools and practices.
- Support and maintain CI/CD pipelines, deployment automation, and release management activities to ensure smooth and reliable software delivery.
- Work closely with development, infrastructure, DevOps, database, and support teams to improve application resiliency, scalability, and operational efficiency.
- Support and manage containerized application environments using Docker and Kubernetes.

Key Result Responsibilities-Continued
- Participate in incident management, on-call support, and problem management activities as required to ensure timely resolution of critical issues.
- Review application logs,

📌 Senior Software Engineer (Pune)
🏢 Air Arabia
📍 Pune