Job Role: D365 CRM Competency Lead

Skills and Experience
- 15+ years of total experience in CRM, with 10+ years specifically in D365 (CE).
- Deep expertise in Dynamics 365 Customer Engagement (CE) modules: Sales, Customer Service, Marketing, Field Service, and Project Operations.
- Familiarity with Dynamics 365 Finance & Operations (F&O;) is a robust plus.
- Proven experience in Power Platform (Power Apps, Power Automate, Power BI) and Dataverse, with knowledge of integrations using Azure services and Logic Apps.
- Knowledge on building and configuring CRM forms, views, dashboards, and workflows.
- Understanding of CRM API, REST/ODATA and SOAP endpoints
- Experience with .NET, SQL Server, JavaScript, and C#
- Experience with Dynamics CRM SDK & Microsoft SharePoint and Business Intelligence a plus.
- At least 5 Microsoft certifications including Dynamics 365 Solution Architect Expert, Functional Consultant Associate, and/or Power Platform Architect.
- Experience in leading complex solutioning efforts for large Dynamics 365 transformation and modernization programs.




- Solid presales solutioning skills including proposal creation, estimation, and architecture blueprinting.
- Demonstrated success in mentoring, practice development, and community leadership within the D365 space.
- Excellent communication and stakeholder management skills, with the ability to engage C-level clients.
- Strong team leadership and strategic planning abilities, with a proven track record of growing CRM practices.

Responsibilities
- Develop and lead the Microsoft Dynamics 365 competency strategy, defining technical and functional skill tracks across CE
- Drive thought leadership in D365 proposals, solution design, and digital transformation initiatives.
- Serve as a technical escalation point for delivery teams during critical issues, escalations, and solution design discussions.
- Formulate and drive certification plans, training paths, and skill-building initiatives across the team.

📌 CRM Competency Lead (Hyderabad)
🏢 Virtusa
📍 Hyderabad