Job Summary:

The HR Shared Services Associate is a member of the Global Capability Center ‘s People Team and manages Tier 1 and Tier 2 HR service requests. This includes resolving associate and manager inquiries, requests, and issues related to HR services and policies. They act as a point of contact for associates and managers, aiding, guidance, and timely resolution of their service requests. The role focuses on ensuring associate and manager satisfaction and delivering high-quality customer service.

Roles and Responsibilities:

Inquiries and Assistance: Utilizing the People Central system, receive and respond to associate and manager inquiries regarding HR services, policies, and procedures. Provide prompt and accurate information, guidance, and assistance to resolve issues or redirect inquiries to the appropriate resources.
Service Request Management: Receive and process associate service requests, such as benefits enrollment, leave management, payroll inquiries, and policy clarifications.



Ensure timely and accurate resolution or escalation of requests based on established procedures.
Issue Resolution and Escalation: Investigate and address associate concerns or complaints related to HR services. Collaborate with HR partners and relevant stakeholders to resolve issues and provide appropriate solutions. Escalate more complex issues to appropriate HR business partner or other members of the HR Team.
Data Entry and Documentation: Maintain accurate and up-to-date associate records and documentation related to service requests, inquiries, and issue resolutions. Enter data into HR systems (Dayforce HRIS) and maintain confidentiality and data integrity, to include current hire entry, position, manager and compensation changes, and process employment terminations.
Service Level Agreement (SLA) Compliance: Adhere to established SLAs for service request resolution and response times. Ensure service quality and meet or exceed performance targets.
Process Improvement: Identif

📌 HR Shared Services Associate- KA Bengaluru
🏢 Diversified.
📍 Bengaluru