Job Description
Title: Manager, Managed Cloud Operations
Job Family: Manager, Managed Cloud Services
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”
If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.
What we do:
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.
The SAS Managed Cloud Services (MCS) team delivers Hosted SAS Solutions across a global footprint of cloud providers and delivers more localized Remote Managed Services in strategic global locations. This is a global delivery and support team that is tightly matrixed with other regional service delivery Centers of Excellence and global resource hubs.
The team is accountable for ensuring excellent customer experiences for all SAS Cloud customers.
What you’ll do:
This position has primary responsibility of the ongoing 24x365 service and support of current and established customers SAS Solutions for SAS Cloud customers. In addition to the primary function, this Manger will also have responsibility for resources within the MCS Operations Pune office, assigned to global SAS MCS customers/service delivery.
The daily major activities of these teams include:
- SAS Enterprise Software deployment and upgrades,
- Configuration and integration,
- System administration, monitoring,
- Incidents, Requests & Change Resolutions & management
- Third Week Maintenance Activities
In addition to the day-to-day operational management of the team, this role will interface with local and global leadership and act as an escalation point for the operational aspects of the CIS Center in
📌 Manager, Managed Cloud Services (Pune)
🏢 SAS
📍 Pune