Company Overview
JB Poindexter (India) Private Limited is a subsidiary of J.B. Poindexter & Co., Inc. a privately held diversified manufacturing company forecasting $2.5B in annual revenue and 8,500 team members in 2025. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans, utility trucks, funeral coaches, limousines, pickup truck bed enclosures, precision machining, and expandable foam plastic packaging. For more information, visit www.jbpoindexter.com
JB Poindexter (India) Private Limited is the captive shared services unit of the J.B. Poindexter & Co., Inc. The company, wholly owned by J. B. Poindexter & Co., Inc. & is headquartered in Houston, Texas, USA.
Position Overview:

As a Service Desk Administrator, you will provide Tier 1 support to our customers via phone, email, and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that extend beyond the Tier I span of control.




The successful candidate for this role will have robust analytical and troubleshooting skills, experience with multiple technology platforms, solid communication skills, work well within a team and across teams, and a desire to continue learning and strive for continual improvement.
The employee is expected to adhere to ethics policies and practices as established by J.B. Poindexter & Co.

Responsibilities:

Provide level I and level II support for multiple business units while effectively working independently to resolve level I escalations
Must have supported the global users preferably from US Region via call/mails
Promptly monitor, respond, and process service requests entered through the ticketing system while prioritizing issues by a first-in, first-out workflow
Respond to customer issues via phone, email, and computer chat
Provide customer assistance
Document customer interactions
Run diagnostics to resolve customer-re

📌 Service Desk Administrator (Bengaluru)
🏢 JB Pointdexter
📍 Bengaluru