Description
We are seeking dedicated, disciplined, and motivated veterans (ex‑servicemen) to join our IT Support team as Application Support Engineers. This role is ideal for individuals transitioning from defense or uniformed services into the technology domain, who demonstrate a strong desire to learn, adapt, and build a career in IT application support.
The position focuses on supporting and managing SaaS and Commercial Off-The-Shelf (COTS) applications, with exposure to Single Sign-On (SSO), user management, incident handling, and cloud-based applications. Prior deep technical experience is not mandatory—structured training, mentorship, and on‑the‑job learning will be provided.
Responsibilities
Key Responsibilities
1. Application & Technical Support
- Provide Level 1/Level 2 application support to internal users or customers via helpdesk tools, email, and calls.
- Assist in identifying, troubleshooting, and resolving issues related to enterprise SaaS and COTS applications under guidance.
- Adhere strictly to defined processes, SLAs, and escalation procedures.
2.
SSO Implementation & User Management
- Support Single Sign-On (SSO) implementations for enterprise applications.
- Perform user access provisioning, de‑provisioning, and permission management while ensuring security and compliance.
- Work closely with senior engineers to support authentication and identity integrations.
3. Incident & Service Request Management
- Log, track, and manage incidents and service requests using ServiceNow or similar ITSM tools.
- Follow operational discipline to prioritize incidents and support timely resolution.
- Escalate issues appropriately while maintaining explicit documentation.
4. System Monitoring & Maintenance
- Monitor application health, availability, and performance metrics.
- Support routine maintenance activities and participate in scheduled checks and validations.
5. Automation, Scripting & Code Support
- Learn and assist in developing or troubleshooting Pytho
📌 Consultant (Gurugram)
🏢 BSR
📍 Gurugram