JD below:
Well-versed in Service Cloud concepts
Case management
SLAs and milestones
Omnichannel
Case aging and setting of business operation days (calendar days / business days / custom)
Case escalation rules
Knows the basics of the Salesforce core platform
Has moderate understanding of software engineering concepts (knows basically the difference of "modularized" vs "spaghetti" kind of coding)
Has moderate understanding of the pros and cons of coding and configuration
Valuable in their soft skills. Doesn't necessarily have to be the best English speaker, but someone who can explain.