Fresenius core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and qualified goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

PURPOSE AND SCOPE:
As the HR Shared Service Quality Assurance Senior Specialist, you will play a critical role in ensuring the delivery of high-quality HR services across various channels, including case management, calls, chats, and other operational processes. You will be responsible for monitoring, evaluating, and continuously improving service quality standards to enhance the overall employee experience. The ideal candidate will have a keen eye for detail, strong analytical skills,



and a passion for driving excellence in HR service delivery.
This is an Individual contributor role with global scope and focus primarily on France & Italy and support occasionally other EMEA Countries and team as and when required, will manage Quality Assurance & Continuous Improvement for the HR Services.
Fluency in English language – reading, writing and speaking is a must, other language ((Chinese (Mandarin), Polish, Spanish, Portuguese, French, Italian, Turkish, Slovak, Czech, Romanian, and Serbian.) knowledge mandatory
Work location: India

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Quality Assurance Audits:
- Conduct regular quality assurance audits of HR services, including case management, phone calls, online chats, and other operational processes.
- Evaluate the accuracy, completeness, and compliance of service delivery against established standards and procedures. Monitor the quality and accuracy of HR data, documentation,

📌 Senior Specialist HR Operations Support (Gurugram)
🏢 Fresenius Medical Care
📍 Gurugram