Job Description:

Job Description – Cloud Support Engineer

Role Summary
We are seeking an experienced Cloud Support Engineer to provide L2/L3 production support, operational maintenance, incident management, security support, and continuous reliability improvement for an enterprise medical imaging platform in Singapore.
This role is responsible for ensuring the stability, security, performance, and availability of the XNAT application and its supporting AWS cloud infrastructure. The engineer will work across cloud infrastructure, application support, identity integration, secure DevOps pipelines, and healthcare compliance requirements.
The ideal candidate should possess strong hands-on experience in AWS cloud operations, Java-based application troubleshooting, SecDevOps practices, and healthcare-grade platform support.

Key Responsibilities
1. Production Application Support
• Provide day-to-day L2/L3 support for the medical imaging application hosted in AWS.
• Monitor platform health, investigate incidents, perform root cause analysis, and restore services within SLA.




• Troubleshoot application issues across frontend, backend APIs, image ingestion workflows, metadata processing, and user access.
• Analyze Java application logs, service logs, container logs, and database errors for issue resolution.
• Coordinate with development teams/vendors for bug fixes, patching, and enhancement deployment.
• Maintain operational runbooks, SOPs, knowledge base, and support documentation.

2. AWS Cloud Infrastructure Support
Manage and support the AWS infrastructure stack powering the XNAT platform, including:
• Cloud resource monitoring and troubleshooting
• Incident response and service restoration
• Capacity and performance tuning
• Backup verification and disaster recovery support
• Cloud configuration review and optimization
• Deployment validation and setting health checks

3. Identity & Access Management Support
• Support user authentication, authorization, and SSO int

📌 Cloud Support Engineer (Chennai)
🏢 NTT Data
📍 Chennai