Job Description Summary
Purpose of this Role:

Novartis’ Biomedical Research Data and Digital Operations group is establishing a solid presence in India, and we are seeking proactive and versatile professional in the role of IT Operations Manager

As an “IT Product Operations Manager” within the BR Data & Digital Operations team, you will be responsible for leading and managing complex, globally deployed, high-impact software solutions. This role is accountable for end-to-end software operations, including providing an operational perspective, overseeing user support, maintaining stable and secure systems, and driving continuous improvements in product value and operational excellence.

You will ensure alignment with enterprise architecture, security, compliance, and governance standards while collaborating closely with external vendors, internal technology partners, and key business stakeholders. The role requires a strong focus on delivering measurable business value quickly and effectively through reliable, scalable, and well-managed digital solutions.

Location: Hyderabad,



India
LI-Hybrid

Job Description
Roles and Responsibilities:
- Own end-to-end operational responsibility for one or more software applications after deployment to production, including onboarding, upgrades, ongoing support, and decommissioning.
- Ensure application stability, performance, availability, and reliability across environments while proactively identifying and mitigating operational risks.
- Oversee incident and problem management, including incident detection, troubleshooting, root cause analysis, resolution tracking, and prevention of recurring issues.
- Manage releases, patches, upgrades, vendor-driven changes, and rollouts while ensuring minimal business disruption and operational readiness.
- Lead vulnerability management activities to ensure applications meet security, compliance, usability, performance, and sustainability requirements.
- Ensure adherence to global informatio

📌 Operations Manager (Hyderabad)
🏢 Novartis
📍 Hyderabad