? We're Hiring: Program & Transformation Lead
? Location: Hyderabad India – Hybrid
? Full-Time | Permanent Position

What you need to be successful

1. Transformation Strategy & Roadmap
- Design and execute the GBS transformation vision and multi-year roadmap aligned with enterprise and functional strategies.
- Identify and prioritize transformation opportunities across processes, geographies, and service lines.
- Build strong business cases with clear value realization (cost, productivity, service levels, risk reduction).

2. Process Excellence & Operating Model
- Lead end-to-end process re-engineering and standardization (Lean, Six Sigma, Design Thinking).
- Drive adoption of best-in-class GBS operating models (global process ownership, tiered service delivery, COEs).
- Establish and track KPIs, SLAs, and outcome-based performance measures.

3. Digital & Automation Enablement
- Identify and implement automation and digital solutions (RPA, workflow, AI/ML, analytics, self-service).
- Partner with IT, Digital,



and external vendors to deliver scalable and secure technology-enabled solutions.
- Drive intelligent automation pipeline and benefits realization.

4. Change Management & Stakeholder Engagement
- Lead enterprise-wide change management including communication, training, and adoption management.
- Act as a trusted advisor to senior leaders and global stakeholders.
- Influence without authority across functions and regions.

5. Governance & Program Management
- Establish robust transformation governance, cadence, and reporting.
- Manage multiple transformation programs simultaneously, ensuring disciplined execution and risk mitigation.
- Track advantages realization and ensure post-implementation value sustainment.

6. Capability Building & Culture
- Build and embed a continuous improvement and transformation mindset within GBS teams.
- Coach and mentor process owners, transformation managers, and CI practitioners.
- Contribute to GBS maturity model advancement.

📌 Program & Transformation Lead (Hyderabad)
🏢 Diversey
📍 Hyderabad