Department:
Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
About Us

At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.

If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.





As a Sr Software Engineer Global supporting Southwest’s AI Platform Operations Pod, you’ll play a critical role in ensuring AI and agentic applications run reliably, securely, and at scale. This role blends deep hands‑on engineering with technical leadership—owning L2/L3 production support for cloud‑native and AI‑enabled services while driving permanent improvements that reduce repeat incidents over time. You’ll design, build, test, and operate highly reliable software systems, applying robust debugging, observability, and SRE practices to quickly diagnose issues and deliver durable fixes. Working deeply with AWS‑native services and modern monitoring and evaluation tools, you’ll help evolve platform capabilities through enhancements that improve stability, performance, and service levels. You’ll also mentor other Engineers and promote “shift‑left” quality by strengthening testing, automation, and operational readiness. T

📌 Sr Software Engineer – AI Ops (India)
🏢 Southwest Airlines
📍 India