Assistant Manager D2C Fulfillment, Customer Service & Planning Support – META

Location – Mumbai, India

Reports to – Head – Planning & Customer Service, META

Glanbia Performance Nutrition

Join this dynamic team focused on delivering better nutrition for every step of life’s journey.

The Opportunity

The role will manage D2C fulfillment operations for META markets, with a solid focus on GCC D2C execution, customer service support, B2B order follow-up, planning coordination, Excel-based templates, and data management.

This is a hands-on execution role. The candidate must be strong in daily follow-up, order tracking, customer communication, warehouse/3PL coordination, Excel reporting, template management and data accuracy.

Job Responsibilities

1. D2C Fulfillment Operations
- Manage daily D2C order flow from order receipt to dispatch and delivery.
- Coordinate with warehouse, 3PL, courier and last-mile partners.
- Track pending orders, delivery delays, missed pickups, returns and RTO.
- Support UAE D2C operations,



including coordination across internal and external stakeholders.
- Maintain dispatch, delivery, exception and return trackers.
- Ensure timely closure of delivery-related customer issues.

2. Customer Service and B2B Order Support
- Support customer service activities for D2C and B2B channels.
- Track B2B orders from receipt to dispatch and delivery confirmation.
- Coordinate with Sales, Finance, Planning, Warehouse and Logistics teams.
- Communicate order status, delays, stock issues and recovery actions.
- Support resolution of invoice, delivery, stock and complaint-related issues.

3. Planning Coordination
- Work with Planning team on stock availability, allocation inputs and order prioritization.
- Maintain SKU-level readiness and availability trackers.
- Highlight stock gaps, pending orders and fulfillment risks.
- Support demand / stock templates required for D2C and B2B operations.

4. Excel, Templates and Data Management
- Own and maintain dai

📌 Assistant Manager C Fulfillment, Customer Service (India)
🏢 Glanbia
📍 India