Description
Role Summary

We are seeking an experienced ECM/EDMS & Letter Generation Systems Engineer with strong expertise in xPression and Docfinity. The candidate will be responsible for implementing, configuring, supporting, and maintaining Electronic Content Management (ECM), Electronic Document Management Systems (EDMS), and Letter Generation platforms in a hosted enterprise setting.

Experience with tools such as DocFinity, OnBase, FileNet, xPression, IBM Cognos Analytics, or FormWorks/FIS Document Capture Manager is preferred. Training may be provided for candidates with strong foundational skills.

The role requires strong operational support experience, system administration skills, and the ability to work effectively in a fast-paced, high-pressure production environment.

Key Responsibilities
- Implement and support ECM/EDMS and Letter Generation systems using xPression and Docfinity
- Configure system settings, options, and environment parameters
- Provide high-level technical expertise for operational support functions




- Support internal and external business customers through helpdesk and operational activities
- Create release packages and support code repository systems
- Perform software installations, upgrades, and code deployments
- Troubleshoot application, server, and infrastructure-related issues
- Support hosted environments and provide ongoing maintenance
- Participate in on-call rotations, including after-hours and weekend support
- Work closely with development teams, business analysts, vendors, DBAs, architects, and IT operations teams
- Enforce security policies, compliance standards, and governance procedures
- Perform risk assessments and support audit activities
- Create instructional documentation and provide user training
- Perform other duties as assigned

Required Skills & Experience
- Minimum 8+ years of experience in relevant technologies
- Helpdesk and system administration experience in ECM/EDMS using xPression and Docfinit

📌 App Dev (Bengaluru)
🏢 Conduent
📍 Bengaluru