This role will have the responsibility of providing hosting operations support for the APAC managed on-prem and cloud infrastructure. The role will manage a team of 4 located in India, Australia, and China. Cloud certifications and strong cloud experience is a must.

The APAC IT Infrastructure Manager responsibilities include:
- Builds and maintains solid relationships, acting as a liaison between internal staff and the BU internal customers

• Provides transparent communication on both a strategic and an operational level to BU and GBS personnel
• Provides leadership to APAC Global Hosting personnel (both internal and third party) in the performance of operations and support to include configure, deploy, support and troubleshoot related responsibilities
• Refines and approves Standard Operating Procedures (SOP’S) for traditional and cloud operations.
• Provides input and builds out the service catalog to better meet business needs

• Develops, shares, and leverages best practices across the Global Hosting organization





• Monitors the effectiveness of the delivery of APAC Global Hosting services using metric based KPI’s and implements process revisions to drive continuous improvement.

• Works with GBS peers and Divisions on annual Technology Planning Process (TPP), and divisional VSPs, GBS VSPs and budget

• Assures It Operations Support services are reliable, efficient, and resilient in response to business needs

• Implements common ITIL/ITSM processes as defined by the ITSM Process management team

• Facilitates a capacity planning process to align traditional and cloud capacity with Business Unit demand and identify consumption reduction opportunities to minimize costs.

• Ensures Standard Operating Procedures and deployed configurations are consistent with security policies and high availability service level objectives.

• Provides for accurate and complete configured item data within the appropriate tooling

• Vendor and 3rd Party Supplier Engagement:
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📌 Manager, IT Infrastructure (Pune)
🏢 Wolters Kluwer
📍 Pune