Job Role:-L1 & L2 Support
Location:-(Bangalore, Noida, Pune, Mumbai, Hyderabad)
Exp:- 1-2 yrs
Work Mode:- Remote
Shift Timing:-6:30 PM to 3:30 PM

Roles & Responsibility:-
Mac, Windows Application Troubleshooting
Remote - With positive connectivity and power back-up and availability for calls

Key Responsibilities:
- L1 Support:
- Provide first-line support for issues related to Mac and Windows applications.
- Troubleshoot and resolve common software issues, including installation problems, performance issues, and application errors.
- Assist users with basic configurations, settings adjustments, and software updates.
- Document and track support requests using our ticketing system.




- Escalate complex issues to L2 support as needed.
- L2 Support:
- Handle more advanced troubleshooting for Mac and Windows applications.
- Diagnose and resolve complex application issues, including compatibility problems and in-depth software conflicts.
- Perform root cause analysis and provide solutions or workarounds for recurring issues.
- Collaborate with development teams or vendors to resolve issues that require deeper technical insight.
- Maintain detailed records of troubleshooting steps and resolutions.

📌 &Support (Bengaluru)
🏢 Vimerse Infotech
📍 Bengaluru