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Manager / Service Management Operations
The chance
We are currently seeking an experienced and dynamic Manager to oversee the delivery and governance of our multi-country payroll operate engagements. The role will lead the engagement team utilizing one global methodology to track the end-to-end process and provide subsidiary governance throughout the client life-cycle to mitigate risk, increase corporate transparency, improve compliance, ensure leveraging of key data insights and provide clients will additional product offerings.
The role will reside within our Service Management Office (SMO). SMO is a centralized function responsible for overseeing and coordinating the delivery of payroll services across multiple-countries and servicing the client globally in line with the EY Payroll Operate practices.
Responsibilities
- Act as the Engagement Manager for multi-country clients and implementations.
- Manage global MCPO delivery of multiple clients and all client escalations.
- During the implementation phase, support the global implementation lead and the Engagement Partner to ensure the projects are delivered on time, within scope, and budget, and managed in a compliant manner.
- Ensure smooth takeover of implemented projects into an operational delivery and manage the account governance on an ongoing basis in line with the client expectations and the Global Payroll Operate procedures.
- Coordinate with cross-functional teams, including sales, operations, and technology, to ensure seamless integration and delivery of payroll services.
- Provide strategic oversight and guidance on payroll compliance, regulations, and best practices across different jurisdictions.
- Provide/drive innovation and continuous improvement. Leverage G
📌 PAS - Tax Payroll - SMO - Manager (Delhi)
🏢 EY
📍 Delhi