_x000D_* Responsibilities: - Interact with customers(Internal/External) to help troubleshoot and resolve product problems or issues - Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system. - Track and document inbound support tickets and ensure proper notation of customer problems or issues - Document problems and solutions to train lower-level support on how to properly address customer or product problems - Communicate with product development department to improve on current design or to identify possible problems with design - vQueue/ticket Management - Monitoring infrastructure and Application events - Level 1 troubleshooting, followed by escalation to SMEs - Technical Bridge participation and management - Stay abreast of current technology in products, design changes, and new products offered Experience & Knowledge : - 1 - 3 years' experience - Good understanding of Win Server 2008,
2012 / Windows 7 setting - Good understanding of Windows administration troubleshooting - Basic or Intermediate Knowledge of SQL - Experience/Knowledge supporting server VM farms, data centers, disk expansion, vMotion - Basic understanding of Citrix environment - Various application installation on windows server /MSI package, installation troubleshooting - Experience in Service Desk/command Center Operations - Basic knowledge of ITIL framework (V3.0_x000D_
foundation certificate would be added advantage._x000Dx000D_
Education_x000D_Education Level_x000D_Education Details_x000D_Required/Preferred_x000D_Bachelor's Degree_x000Dx000D_Preferred_x000Dx000D_
Work Experience_x000D_Experience_x000D_Experience Details_x000D_Required/Preferred_x000D_0-2 years_x000D_relevant work experience_x000D_Preferred_x000Dx000D_
Working Arrangements_x000D_* Standard work week or as defined by assignment requirements_x000D_
* Primarily works in standard office environment or remotely_x000D_
* May require after-hours, on-call support and/or holi
📌 Associate Systems Support Engineer (India)
🏢 LLP
📍 India