What success looks like in this role:

Key Responsibilities
• Oversee HR activities across the entire associate lifecycle from Hire to Retire, Benefit Enrolment, ensuring effective utilization of HR tools and systems. Address and resolve non-standard HR-related issues within established practices and procedures.
• Manage a broad range of responsibilities including Human Capital Management (HCM), hiring, separations, payroll, performance management, HR administration, total rewards, talent management, absence management and learning & development. Contribute to ad-hoc initiatives, new scopes and future projects as they arise.
• Develop qualified HR expertise and apply company policies and procedures to resolve various issues. Deliver, manage and customize solutions within defined HR programs/processes to meet business needs.
• Understand overall business objectives and apply HR solutions to enhance operational performance and address human capital issues effectively.
• Provide first-level support to employees by responding to routine HR-related inquiries and case requests.



Address escalated issues from tier 1 agents and further escalate if necessary.
• Implement HR processes and solutions in alignment with established policies. Maintain and update HR documentation, ensuring compliance with SOPs and statutory requirements.
• Generate reports for client consulting and issue resolution. Analyze and resolve problems of moderate scope by reviewing a variety of factors and exercising judgment within defined procedures.
• Demonstrate proficiency in Microsoft Office, particularly Excel and maintain knowledge of HR, benefits and payroll systems. Familiarity with Workday, PeopleSoft and other HR tools is essential.
• Identify opportunities for process improvements, automation and streamlining. Proactively engage in problem resolution and support strategic decision-making.
• Build and maintain productive relationships with internal and external stakeholders. Work effectively

📌 Analyst HR Ops (Bengaluru)
🏢 Unisys
📍 Bengaluru