Description
This role is for one of the Weekday's clients

Min Experience: 2+ years
Location: Remote (India)
JobType: full-time

The IT Systems Engineer I is a key member of the IT Operations team, responsible for delivering technical support and managing endpoint devices, identity and access, employee technology services, and workplace productivity tools across a global organization.
This role is ideal for an IT professional with 2–5 years of experience in IT support, endpoint management, helpdesk operations, and employee lifecycle support. You'll troubleshoot macOS and Windows environments, support modern endpoint and identity platforms, and help deliver a secure, seamless technology experience for employees worldwide. The ideal candidate is customer-focused, technically curious, and thrives in a fast-paced, distributed workplace.

Requirements
Responsibilities
IT Support & Helpdesk
- Provide Level 1 and Level 2 technical support across hardware, software, operating systems, accounts, and workplace technology.
- Troubleshoot issues across macOS, Windows, collaboration tools,



browsers, and SaaS applications.
- Manage support requests through ITSM platforms, ensuring timely resolution, documentation, and communication.
- Escalate complex issues when required and contribute to continuous service improvements.

Endpoint Management
- Support the full lifecycle of corporate devices, including provisioning, deployment, maintenance, patching, replacement, and decommissioning.
- Manage macOS and Windows endpoints using MDM solutions such as Kandji, JumpCloud, Microsoft Intune, Jamf, or similar platforms.
- Maintain device inventory and support remote employees with setup and troubleshooting.

Employee Lifecycle & Identity Management
- Support onboarding, offboarding, employee transfers, and access requests.
- Provision user accounts, devices, applications, and permissions while following security best practices.
- Troubleshoot identity, authentication, SSO, and MFA issue

📌 IT Systems Engineer (India)
🏢 Weekday AI
📍 India