Job Title: NOC Engineer (Network Operations Center Engineer)
Location: Pune (In office)
Experience: 1 to 5 years
Notice Period: Immediate Joiners Preferred
Shift: Rotational Shifts (US Business Hours, Night Shifts Included)
Salary Range: 3 to 5.5 LPA (Based on Experience and Interview Performance)
Roles & Responsibilities:
TAC Team Responsibilities:
- Interact with US-based enterprise clients/customers to provide high-quality support for Voice over Internet Protocol (VOIP) services.
- Configure and troubleshoot SIP Trunking customers in SBC, including DID and Pilot number configuration.
- Deploy, configure, and troubleshoot VoIP infrastructure such as IP-PBX systems, gateways, session border controllers (SBCs), and soft switches.
- Configure voicemail accounts, auto attendants, call flows, call queues, translation rules, dial plans, and call routing.
- Diagnose and troubleshoot Netsapiens & Cisco BroadWorks/BroadSoft Unified Communications (UC) issues.
- Provide support for VoIP devices including Polycom, Yealink, Grandstream, Cisco ATA, and Adtran routers.
- Troubleshoot and resolve issues related to voice quality, call routing, and system performance.
- Resolve issues related to Hosted PBX, on-premises IP telephony platforms, Unified Communications solutions, Unified Contact Center Enterprise, MS Teams direct routing, and cloud solutions.
- Block unauthorized IP addresses on backend servers and handle DoS-related issues using NOM and Fail2Ban alerts.
- Troubleshoot Softphone, Toll-free numbers, DID, PSTN & Analog lines, SD-WAN, and Firewall issues.
- Resolve VOIP-related issues including SIP, RTP, QoS, COS, and codec-related concerns.
- Manage escalations and collaborate with Onsite Engineering or Solution Architects while maintaining ticket ownership.
- Monitor and block fraudulent/suspicious calls and compromised users/extensions.
- Troubleshoot issues related to IP circuits, Ethernet circuits, Broadband, and SD-WAN downtimes.
- Provide enterprise-level technical
📌 Network Operation center Engineer (Pune)
🏢 VLaunchU
📍 Pune